Web teams need to share knowledge to be most effective

I’ve held senior roles and run projects at major brands where I’ve been responsible for a large part of a web or ecommerce strategy and as a result responsible for a lot of the staff who make that strategy come to life. Every time I’ve taken on a new role or project at a large organisation I’ve been disappointed to see the lack of knowledge sharing that goes on both within the web team and between departments like tech, marketing and web.

It pains me every time I meet a web designer or developer who has no appreciation of how their work can affect a sites SEO, or a marketer who has no appreciation of how important content is and how users like to consume content online or a content producer with no appreciation of how users like to search on Google and how content affects your ranking.

I’m not saying that your designers should be SEO experts, far from it, I just believe that your website would be more effective if the people in charge of certain disciplines had an appreciation and understanding of how that discpline affects and complements the others. This goes for agencies too; personally I wouldn’t hire an SEO agency who didn’t at least understand the relationship between SEO and content and code and how getting all of them right is (generally) going to deliver better results for the business than just getting one of them right (or performing all three activities in total isolation).

In my experience, brands with internal web teams benefit more if there is a mutual understanding of what each area does and how they can impact each other. This can foster better relationships, improve personal development opportunities for staff and result in better results and ROI from all of your web activities. Let your teams share knowledge, present to each other what it is they do and why they need help and understanding from other disciplines and try to encourage a passion for the wider web and digital world in general (believe me, enthused staff are happy and productive staff).

Once you foster a culture of learning and sharing in your organisation you will soon begin to see the benefits. Nothing is more pleasing than seeing developer staff get up from their seats and head down to marketing because they have an idea that will improve a social media campaign landing page or for a content writer to go and talk to your search staff before writing copy for some new pages.

Building and managing websites requires ongoing input and understanding from all disciplines otherwise your website will never perform as well as it could have.

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About Steve Evans

I’ve been working in senior digital & e-commerce roles for 16 years so I’ve got a wealth of experience to share. I specialise in online travel, e-commerce and also have a focus on reinsurance, risk and particularly insurance-linked securities / catastrophe bonds. I live and breathe the internet & risk transfer, am tech savvy, user experience focused, think out-of-the-box, offer design & research driven business consultancy and always keep business goals in mind. Read more about me

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I run a successful portal and blog devoted to the reinsurance, alternative risk transfer and catastrophe bond markets. I’ve managed Artemis for 11 years and am now the owner of this site. Visit Artemis.

I’m a partner in a start-up offshore/onshore energy risk modelling and transfer firm called CatVest Petroleum Services LLC.

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